Kiss88 Privacy Policy – Protecting Malaysian Players' Data

Platform Kiss88 operates as an online entertainment platform offering a range of gaming services to users in Malaysia. In the course of our operations, we collect and process various types of personal information from our users. This Privacy Policy clearly and transparently explains how we manage that information.

We understand that sharing personal information with any online platform requires a significant degree of trust. At Kiss88, we do not take that trust lightly. Every aspect of how we handle data is designed to maximise your privacy while enabling us to deliver a quality service.

This Privacy Policy applies to all users of the platform Kiss88 – including unregistered visitors, registered members, and former members whose accounts have been closed. It covers all ways in which you interact with our platform, whether through a web browser on a desktop, mobile phone, or tablet.

Kiss88 collects your personal information through several means – directly when you register or fill in a form, automatically while you use the platform, and in some cases, from legitimate third-party sources. Below is a detailed breakdown of the types of data we collect:

Registration & Identity Information:

• Full name as shown on your Malaysian identity card (MyKad) or passport
• National identification card number or passport number
• Date of birth
• A Malaysian residential address
• Your mobile phone number registered in your name
• An active email address
• Username and encrypted password (we do not store passwords in plain text)

Financial & Payment Information:

• Bank name or e-wallet provider (Touch 'n Go, GrabPay, Boost, ShopeePay)
• Bank account number or e-wallet account number for withdrawal purposes
• Records of deposit and withdrawal transactions in Malaysian Ringgit (RM)
• Betting history and in-platform gaming activity

Important note: Kiss88 does not store your credit card numbers, banking PIN, or online banking passwords in any form. Payment transactions are processed directly through certified payment gateways such as DuitNow and FPX.

Technical & Usage Information:

• IP address and general location data (city level, not precise GPS location)
• Device type, operating system, and web browser version in use
• Login session data including date, time, and session duration
• Pages visited, games played, and platform usage patterns
• Cookie data and device identifiers for security purposes

The personal information we collect is used solely for legitimate purposes directly related to the provision of our services Kiss88. We do not use your data for any other purpose without your prior consent. The specific purposes for which your data is used are as follows:

The security of your personal data is the highest priority for Kiss88. We continuously invest in our cybersecurity infrastructure to ensure your information is always protected against unauthorised access, loss, destruction, or accidental disclosure.

Technical Security Measures We Employ:

• 256-bit SSL/TLS Encryption: All communications between your browser or app and Kiss88's servers are encrypted using 256-bit SSL encryption – the same security standard used by Malaysia's leading banking institutions, including Maybank and CIMB.
• Stored Data Encryption: Sensitive information stored in our databases — including passwords and financial details — is encrypted using strong algorithms and cannot be read even by Kiss88's internal staff.
• Multi-Layered Access Control: Only staff with a legitimate need are permitted to access users' personal data, and all such access is logged and audited on a regular basis.
• 24/7 Security Monitoring: Our automated monitoring system detects and alerts us to any suspicious activity or unauthorised access attempts in real time.
• Regular Penetration Testing: We conduct regular penetration testing to identify and address any vulnerabilities before they can be exploited.
• Secure Data Backup: Your data is securely backed up across multiple locations to ensure full recovery in the event of a technical failure.

Data Retention Period:

We retain your personal data for as long as your account remains active or as long as necessary to provide services to you. After an account is closed, your data may be retained for any additional period required by law (typically between 5 and 7 years for financial records) or for the purposes of ongoing disputes. Data that is no longer required will be securely deleted or anonymised.

Kiss88 does not sell, rent, or trade your personal information to any third party for marketing purposes. This is a core principle we never compromise on. That said, there are limited situations in the course of operating the platform where we need to share your data with certain parties:

Authorised Service Providers:

• Game Providers: Companies such as Evolution Gaming, Pragmatic Play, and other providers receive only the minimum data required (player ID, session information) to operate the games you play on Kiss88. They are bound by strict confidentiality agreements.
• Payment Providers: Payment gateways such as DuitNow, FPX, and e-wallet operators (Touch 'n Go, GrabPay, Boost, ShopeePay) receive the transaction information necessary to process your deposits and withdrawals. They are subject to strict Malaysian financial regulations.
• Identity Verification Services: As part of the KYC process, we may use certified third-party identity verification services to validate the details you provide.
• Cloud Infrastructure Provider: Data is stored on servers managed by certified infrastructure providers with high security standards, subject to binding data processing agreements.

Legally Mandated Disclosure:

Under certain circumstances, Kiss88 may be required to disclose user information to Malaysian government authorities or law enforcement when compelled by a valid court order, warrant, or legal requirement. In such situations, we will endeavour to notify you in advance unless prohibited from doing so by law.

Platform Kiss88 uses cookies and similar tracking technologies to enhance the user experience, maintain security, and understand how the platform is used. Cookies are small text files stored on your device when you visit our platform.

Types of Cookies We Use:

• Essential Cookies: These cookies are essential for the basic operation of the Kiss88 platform – including maintaining your login session, remembering your language preference, and securing transactions. Without them, the platform will not function properly. Essential cookies do not require your consent.
• Functional Cookies: Allows the platform to remember your preferences – such as your chosen language, preferred odds format, and display settings – to deliver a more personalised experience throughout your session.
• Analytics Cookies: We use anonymised analytics data to understand which pages are visited most, how long players spend in certain sections, and where technical issues occur. This helps us continuously improve the Kiss88 platform.
• Security Cookies: Used to detect suspicious login attempts, identify recognised devices, and protect your account from unauthorised access.

Managing Your Cookie Preferences:

You can control and manage cookies through your web browser settings. Most browsers such as Chrome, Firefox, Safari, and Edge allow you to view, delete, and block cookies from specific websites. Please note, however, that blocking essential cookies may affect the platform's functionality Kiss88 and may prevent you from logging in or accessing certain features.

Mobile platform Kiss88 also uses device identifiers and similar technologies for security purposes and to ensure a consistent user experience across sessions.

As a user of the platform Kiss88, you have certain rights regarding your personal data. We respect and facilitate the exercise of these rights. The following are the rights available to you:

To exercise any of the rights above, please contact our privacy team Kiss88 via email at support@kiss88.online, clearly stating the right you wish to exercise. We may need to verify your identity before processing the request to ensure your data remains secure.

Platform Kiss88 is intended for individuals aged 18 and above only. We do not knowingly collect any personal information from children or minors under the age of 18. This is a commitment we take very seriously.

All account registrations require age verification, and our KYC process is designed to detect and prevent registrations by underage individuals. Should we find that we have collected information from someone under the age of 18, we will promptly delete all such information and close the account in question.

If you as a parent or guardian believe that your underage child has registered or used the platform Kiss88, please contact us immediately at support@kiss88.online. We will investigate and take appropriate action within 24 hours.

In the course of operating the platform Kiss88, your personal information may be processed or stored on servers located outside Malaysia. This is a technical requirement to ensure the performance and reliability of the platform.

When your data is transferred outside Malaysia, we ensure that such transfers are carried out with adequate safeguards, including:

• Binding data processing agreements with third-party providers who receive the data
• A requirement that data recipients comply with data protection standards equivalent to or higher than those applicable in Malaysia
• Use of recognised transfer mechanisms such as standard contractual clauses to ensure consistent protection

Your payment data in Malaysian Ringgit (RM) is processed through local Malaysian payment gateways such as DuitNow and FPX, which operate under Bank Negara Malaysia regulations and do not involve the transfer of sensitive financial data overseas.

If you have any questions, concerns, or complaints regarding the Privacy Policy Kiss88 or the way we handle your personal data, we encourage you to reach out to us directly. We are committed to addressing every privacy enquiry seriously and within a reasonable timeframe.

You may contact our privacy team Kiss88 through the following channels:

• Email: support@kiss88.online – for privacy inquiries, please state "Privacy Inquiry" in your email subject line
• Live Chat: Via the live chat function within the Kiss88 platform – available 24 hours a day, 7 days a week in Malay
• WhatsApp: Via the Kiss88 support number available in the Contact Us section of the platform

We aim to respond to all privacy-related enquiries within 3 business days. For more complex requests such as data access or data deletion applications, we may require up to 14 business days to process your request thoroughly.

This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements. You will be notified of any material updates via email or an in-platform notification Kiss88. We encourage you to review this page periodically.